The majority of our inventory is printed to order. Generally, the lead time on orders is 1 week. However, this
can vary, depending on whether we’re experiencing a quiet/busy spell.

If you look at the shop banner above, you will see lead times, this is how long we estimate until we get your order in the mail.

To check on your order status, click the My Account page.

To order simply browse the items in the shop, follow the details on the product page (e.g., add an image/additional wording etc) and add your items to your basket, next move to the checkout page to complete your order via Stripe (our card payment provider).

No, you don’t. You’ll have the option to checkout as a guest or create an account. However, we strongly recommend you do create an account so you can come back and find out what stage your order is at, and whether you need to provide any additional information.

If you don’t want to create an account, adding enquiries@stickemshop.com to your email safe senders list should ensure your email updates arrive.

We recommend you add enquiries@stickemshop.com to your safe sender’s list in your emails, otherwise, we may go into your junk folder.

To check on your order status, click the My Account page or from the main menu, log in and select Orders from the sidebar.
You will see:

• Order Number – This will show your order number. You can click the order number to be taken to the specific order details.
• Date – This shows the date you placed your order.
• Status – The status of the order (explained in more details below)
• Total – This is the total cost of your order and how many items you ordered.
• Actions – Clicking View will take you to the specific order details (like clicking the order number above)

When viewing the Specific order details, you will be able to see more in-depth details of;

• What you ordered
• The cost
• Your payment method
• Your address details
• The option to order again – selecting this will add the entire order to your basket.
  • If we no longer stock that product, you will be prompted by the messages:
    “This basket has been filled with the items from your previous order or
    An item which is no longer available was removed from your basket.”

We have various stages to the ordering status some of which you won’t see, and some you will, below we explain ALL the status you MAY see when ordering with us.

Pending Payment.

• Order received
• No payment details provided or
• Awaiting payment (unpaid).

Processing.

• Payment received
• The stock has been held for you,
• Awaiting action from StickEm.
• Completed/Dispatched.
• Order fulfilled and completed (shipped)
• Requires no further action.

On hold.

• Awaiting Payment.
• The stock has been held for you.
• StickEm should manually confirm your payment was received.
• StickEm requires further information.

Cancelled.

• Cancelled by StickEm.
• Cancelled by you, the customer.
• No further action required.

Refunded.

• Refunded by StickEm.
• No further action required.
• Awaiting payment (unpaid).

Failed.

• Payment failed or was declined (unpaid)
• Further action is required by you if we are to fulfil your order.

If you haven’t given us the required information at the time of placing your order (such as custom
requirements for your labels / uploading your design) then you’ll receive an email over the next couple of days detailing what you need to provide.

It’s important that you complete the request and get it back to us as soon as you can, to prevent any delays with completing your order.

Please note our turn around times rely heavily on customers providing the files in a timely manner if you can’t attach them when placing the order. Additional delays may occur if we have to wait for information.

No, we’re not VAT registered and thus cannot charge VAT on our products.